Due to the handmade nature of GUbaby items, there are NO REFUNDS or NO RETURNS. All sales are final. If item does not fit, we will only accept exchanges with in 7 days from purchase, WITH a receipt. Items MUST be unworn and appears in excellent condition.
We ship to U.S. and APO addresses by USPS flat rate. Items are shipped 2-5 days after the order is placed. Custom orders will ship 2-4wks after order is placed.
GUbaby is not responsible for lost, damaged or stolen packages. Delayed scanning on USPS part is beyond our control once the package leaves our premisis. Please allow 48 hours for USPS to update their tracking. What you see on their site is what i see. Please contact your local post office for these rare instances/situations.
All items must be HAND WASHED AND HANG DRIED. Our pieces are made by hand and must be handled with care.
Some materials used on our pieces may un loosen after wash and wear and tear that may cause choking hazard for children and adults. Always check clothing for loose materials and under parental supervision.